January 23, 2009

One of the biggest secrets in Microsoft Word.

This is perhaps one of the most impressive tricks we’ve seen recently with using Microsoft Word.

Have you ever had the occasion when you needed to select a chunk of text out of a document, but it wasn’t necessarily in a straight line or list that you needed to grab?

If you’ll look at the image above as my example, let’s say we had the list of items on the left, but wanted to get rid of all the text on the right (highlighted in the blue block). The lines of text on the right are part of the lines of text that we want to keep.

We can’t just select the chunk on the right and leave the list of text on the right unselected in the document. Or can we?

Did you know if you hold the "ALT" key down while dragging your mouse in a Word document you can select the text that you specifically grab with your mouse and cursor. It doesn’t automatically jump from line to line as you extend your selection.
In the example below we held down "ALT" and then dragged the cursor from the bottom-left corner of the blue box up to the top-right corner of the box to select the text as it’s highlighted.

I then just hit the "DELETE" key and ta-da! I’ve got my list of text on the right that’s ready to be edited, all left alone in their lines of data.
There are a number of times where this has come in handy, now that you know it’s possible. Let us know where you’ve used it and how it’s helped you.

Have you tested your Backup Solution?

Ok, so with 2009 underway you probably have shelved the final backup tapes from 2008 for safe keeping. If you haven’t, please put them in a safe place and buy replacement tapes for those you just pulled out of circulation. Backup tape rotation can seem tedious, onerous, irrelevant, or even just a pain in your you-know-what, but that’s taking a very short-sighted perspective on the largest insurance policy you have for all of your business’ digital property.
Despite the IT industry’s new found love affair with disk-based backups, tapes based systems are alive and well all over the IT world. However, just like your kids, your backup regime takes proper care and feeding. Here are some key things to do at the start of the new year to ensure safe, reliable backups of your data:
1. Archive the last FULL backup from 2008 in a safe place. Preferably offsite, or in a fireproof safe, or both.

2. Clean your backup tape drive.

3. Retire any tapes older than 2 years and replace any tapes that have been archived (see #1.)

4. Test your backups. Have your IT provider spend some time doing test restores of data to verify that it’s recoverable. It is especially important to try and restore your most critical data/application even if it requires a special project. $2,000 spent to test and verify that you can recover your mission critical applications is most likely less than you spend on your own life insurance each year.
Remember, backups are only useful if they work. To know if they work you need to test them. You don’t want to find out after a disaster that you’ve been swapping blank tapes for the last 6 months.

January 20, 2009

How's your Firmware?

No, it’s not a rude question, in the world of computers, networks, and servers it is a very important question. Firmware is very base level of software that makes sure your network card operates, or your router routes traffic. Firmware ironically, is software. Its software that sits directly on the silicon chips in each piece of hardware and is how the hardware talks to Windows or any other operating system. The hardware manufacturers write the firmware to allow for their chips and circuits to be used by the rest of the computer.

Because firmware, is actually software it can have bugs or problems that need to be patched, so hardware makers issue firmware updates. These updates are less frequent than the ones for Windows or other software, but are as important if not more important, because they impact they way the computer’s hardware talks to everything else in the computer.

Firmware updates can do many things; plug critical security flaws, most often they boost performance, or patch a bug that could cause hardware to fail.
If Windows patches are like the oil changes every 5,000 miles for your car, then firmware updates are like the services done at 20,000 or 30,000 miles. They are necessary and important and represent good care and maintenance of key components in your network.

So, when was the last time you had your firmware updated?

January 9, 2009

Windows 7 is Coming!

So Microsoft as a software maker is doing what software makers do, and has announced the first BETA testing of the next version of Windows. Windows 7. That’s right it’s being called Windows 7 for now. Who knows how many names it will end up having or how many different versions. Windows Vista has at least 5 major versions to choose from.

The most striking news to come out of Microsoft regarding Windows 7 is that starting in July PC Makers, like Dell, will be able to offer Windows 7 as a free “future” upgrade to PC buyers. This has happened for both Vista and for XP just before they were released, but up until now speculation has been that Windows 7 wouldn’t release until 2010.

So what is Windows 7 and why should I care about it, since I am not even happy about moving to Vista. Well, there are a few details from the Windows 7 website that are exciting. First, Microsoft has promised TOTAL COMPATIBILITY with any applications that run on Vista. That’s good news. Also, a laptop optimized version, and a cousin of that, a multi touch version for touch screen systems, perhaps a tablet or even a table.

Don’t worry if you’re not ready to upgrade just yet, Vista has a lot of life still in it, and even XP is still a crowd favorite. We’ll keep you posted on what’ll work best for your business and technology needs.

December 15, 2008

10 Tips for More Effective PowerPoint Presentations

“Oh no! Not another boring PowerPoint presentation! My eyes, my eyes…!!!”
How painful is it to be in the audience for yet another drawn-out, boring, lifeless slideshow? Worse yet, how painful is it to be the one giving it?
The truth is, bad PowerPoint happens to good people, and quite often the person giving the presentation is just as much a victim as the poor souls listening to her or him.
Here are ten tips to help you add a little zing! to your next presentation. They are, of course, far from comprehensive, but they’re a start. Feel free to share your own tips in the comments.

1. Write a script.
Most people spend the time building the slides for a PowerPoint Presentation, and then neglect the script. Write out or outline all the key things that you need cover during each slide. This will prevent you from missing an important point as well as add impact to your slides with the appropriate content for each.

2. One thing at a time, please.
Don’t try and cram too many points into any one slide. In fact, I would suggest even to keep it to one idea per slide. This will help with pacing, the next slide is never too far away if there is only one main idea per slide. One idea per slide will help each idea have a more significant impact.

3. No paragraphs.
Where most presentations fail is that their authors, convinced they are producing some kind of stand-alone document, put everything they want to say onto their slides, in great big chunky blocks of text.
Congratulations. You’ve just perfectly created a boring and oppressive presentation.
Your slides are the illustrations for your presentation, not the presentation itself. They should underline and reinforce what you’re saying as you give your presentation — save the paragraphs of text for your script. PowerPoint and other presentation software have functions to display notes onto the presenter’s screen that do not get sent to the projector, or you can use notecards, a separate word processor document, or your memory. Just don’t put it on the screen – and for goodness’ sake, if you do for some reason put it on the screen, don’t stand with your back to your audience and read it from the screen!

4. Pay attention to design.
PowerPoint and other presentation packages offer all sorts of ways to add visual “flash” to your slides: fades, swipes, flashing text, and other annoyances are all too easy to insert with a few mouse clicks.
Avoid the temptation to dress up your pages with cheesy effects and focus instead on simple design basics:
Use a sans serif font for body text. Sans serifs like Arial, Helvetica, or Calibri tend to be the easiest to read on screens..
Put dark text on a light background. Again, this is easiest to read. If you must use a dark background – for instance, if your company uses a standard template with a dark background – make sure your text is quite light (white, cream, light grey, or pastels) and maybe bump the font size up two or three notches.
Align text left or right. Centered text is harder to read and looks amateurish. Line up all your text to a right-hand or left-hand baseline – it will look better and be easier to follow.
Avoid clutter. A headline, a few bullet points, maybe an image – anything more than that and you risk losing your audience as they sort it all out.

5. Use images sparingly
There are two schools of thought about images in presentations. Some say they add visual interest and keep audiences engaged; others say images are an unnecessary distraction.
Both arguments have some merit, so in this case the best option is to split the difference: use images only when they add important information or make an abstract point more concrete.
While we’re on the subject, absolutely do not use PowerPoint’s built-in clipart. Anything from Office 2003 and earlier has been seen by everyone in your audience a thousand times – they’ve become tired, used-up clichés, and I hopefully don’t need to tell you to avoid tired, used-up clichés in your presentations. Office 2007 and non-Office programs have some clipart that isn’t so familiar (though it will be, and soon) but by now, the entire concept of clipart has about run its course – it just doesn’t feel fresh and new anymore.

6. Think outside the screen.
Remember, the slides on the screen are only part of the presentation – and not the main part. Even though you’re likely to be presenting in a darkened room, give some thought to your own presentation manner – how you hold yourself, what you wear, how you move around the room. You are the focus when you’re presenting, no matter how interesting your slides are.

7. Have a hook.
Like the best writing, the best presentations shake their audiences early and then reel them in. Open with something surprising or intriguing, something that will get your audience to sit up and take notice. The most powerful hooks are often those that appeal directly to your audience’s emotions – offer them something awesome or, if it’s appropriate, scare the pants off of them. The rest of your presentation, then, will be effectively your promise to make the awesome thing happen, or the scary thing not happen.

8. Ask questions.
Questions arouse interest, pique curiosity, and engage audiences. So ask a lot of them. Build tension by posing a question and letting your audience stew a moment before moving to the next slide with the answer. Quiz their knowledge and then show them how little they know. If appropriate, engage in a little question-and-answer with your audience, with you asking the questions.

9. Modulate, modulate, modulate.
Especially when you’ve done a presentation before, it can be easy to fall into a drone, going on and on and on and on and on with only minimal changes to your inflection. Always speak as if you were speaking to a friend, not as if you are reading off of index cards (even if you are). If keeping up a lively and personable tone of voice is difficult for you when presenting, do a couple of practice run-throughs. If you still can’t get it right and presentations are a big part of your job, take a public speaking course or join Toastmasters.

10. Break the rules.
As with everything else, there are times when each of these rules – or any other rule you know – won’t apply. If you know there’s a good reason to break a rule, go ahead and do it. Rule breaking is perfectly acceptable behavior – it’s ignoring the rules or breaking them because you just don’t know any better that leads to shoddy boring presentations that lead to boredom. And you don’t want that, do you?
Adapted from article @ lifehacker.org by Dustin Wax. http://snipr.com/6uwrj

December 4, 2008

Does Size Really Matter? (Continued)

Previously we showed that when it comes to monitors, size does matter. It turns out the same goes for your local and Exchange PST file. PST (Personal Storage Table) files are “used to store local copies of messages, calendar events, and other items within Microsoft Microsoft Exchange Client, Windows Messaging, Microsoft Outlook, and Microsoft Outlook Express” (source: http://en.wikipedia.org/wiki/.pst). Bloated PST files can be the cause of frustrating and productivity-draining problems like momentary stops during typical operations … including reading, moving, or deleting e-mail messages (source: http://support.microsoft.com/kb/932086). If your PST file is approaching 2 GB, Outlook could come to a stand-still. What would that do for your productivity?

On the server-side of things, if your Exchange message store or mailbox quota is close to capacity, problems beyond mere annoyance can pop-up, including temporary or even permanent rejection of messages sent into your organization, and problems sending mail. With multiple copies of the same message and attachments finding a home in the Exchange Server, these problems may be closer than you think. So what’s the solution?

Altria Systems’ best practice is to use a Message Archiving from Spam Soap to solve these problems, as well as a host of others. With Message Archiving from Spam Soap, you are able to set an local automatic deletion policy, while always maintaining a copy of your messages that are continually available online. An automatic deletion policy will eliminate a problem before it arises. The net result is a consolidated message store where messages and attachments are only stored once, and a mail server and mail clients that are freed up to run at their most efficient levels. This allows you to get the most out of Exchange and Outlook so that your productivity is helped, not hindered, by your most vital communication tool.

Does size matter? In this case it does, although it’s not all it’s cracked up to be.

December 1, 2008

VoIP – Is it something I should care about?

So many clients ask, “What is VoIP? Do I need VoIP?” and the quick answer is you may already have it. Let’s go through what VoIP is and how you may already be using it, and then get specific on how VoIP can deliver value to your business.
VoIP stands for Voice Over Internet Protocol. Internet Protocol, or IP, is the language of the Internet. Whenever you do anything on your business network and on the Internet IP is the routing protocol to get your email, file request, web page from its source to its destination. Consequently, Voice over IP is the term used to describe the process of taking voice signals from a device, typically a phone system, and turning it into the same types of data packets as your email, web page or file.

Many telecom providers have already converged their networks behind the scenes. So this is why you may already being using VoIP and not know it. It’s less costly, and a much more efficient way for them to maximize their network usage.
So what does this mean for the average small business? There are a few different reasons to choose VoIP for your business; here are a few of the most common:

• Your business has multiple locations
- VoIP systems can reduce or eliminate office to office calling for your business
- Dial by extension no matter which office the other person is in
- If you are in a remote office that isn’t your home base, your extension can follow you

• You want to centralize call routing throughout your business
- Instead of having an operator in each office, just have one who can send call to any user on the VoIP system wherever they are
- Live answering can follow the sun instead of being tied to a specific time zone

• You expect sustained growth in numbers of employees
- There are many hosted VoIP providers out there that will allow you to grow your system 1 user at a time with a small incremental charge plus the cost of the new phone
- VoIP systems allow for geographic dispersion while maintaining connectedness for an employee. Hire who you want no matter where they need to work from, phones aren’t a limiting factor anymore

• Your old phone system is dying and you have no choice but to invest in a new system
- The global telecom infrastructure is moving to VoIP. You will find it harder and harder to get good support and access to replacement hardware if you purchase a legacy PBX
- Many traditional phone vendors only offer VoIP systems now

Moving to VoIP is simple and complicated all at once. Having a trusted partner to navigate the decision making process is essential. In the world of VoIP your IT provider is a critical voice in this process, since you will very likely be combining all your phone traffic with all your network traffic. Don’t leave them out of the loop, their partnership will ensure you can avoid a disastrous implementation, in fact they may be able to do it for you. Ask.

November 15, 2008

Is your website working for you?

In the world of small business, most are regionally focused, which often concerns business owners looking to invest in their website to generate leads/sales. The most common misconception is that there aren’t good, cost effective ways to use the Internet to reach to your specific target market.
It used to be that investing in search engine optimization for a regional business boosted traffic and leads, but didn’t do enough to penetrate the specific target market and ended up generating leads from outside the target and therefore created too much undesired traffic.
Well, my friend, times have changed. With a good SEO/SEM (Search Engine Optimization/Search Engine Management) company you can spend just what you have budgeted with confidence that you’ll reach your target audience effectively. It is very easy to spend a lot of money to reach your specific market, but a good SEO/SEM company, given the tools in use, should be able to deliver good penetration with an average budget. Depending on the product or service your business offers, it is very likely that investing some of your marketing budget back to your website will pay off.

October 14, 2008

Laptop Users Listen Up

• Save boot time by putting your laptop into Suspend instead of shutting down. The next time you open your lid you can start right where you left off with open docs and applications.
• Get a laptop stand for your desk and use the laptop display panel as a second display on your desk .
• Get a lap pillow specifically for lap computing. No more fried thighs. Belkin has some great inexpensive options at Target or Staples.
• To squeeze more life out of your battery on a plane, turn off your wireless cards, and power down or remove your DVD/CD drive. For the wireless cards there is usually a switch on the computer for that. Dell puts it on the right side near the headphone jack.
• Charge your cell phone or Bluetooth headset when in the car. If you don’t need your laptop before you find power, but your cell phone battery just died, open your laptop and plug your phone’s USB adapter into your laptop for a quick charge.

October 6, 2008

3 PC ways to get rid of an old PC

Are you getting a new PC, or a set of new PCs for your business? If so, the question becomes: What do I do with that old clunker?

Don't just cart it off to the nearest dumpster and help clog up some landfill with electronic waste. There are better, more environmentally-friendly options to consider.

First of all, someone could use your old computer. Or maybe you could trade it in on a new one. At the least, you could pay a small fee to a recycler to take it off your hands.
Let's look at three ways to dispose of an old computer.

1. Give it to charity. Many charities would love to take your old computers. They refurbish the machines and give them to people for whom a new computer is just a dream. True, they're a little picky about what they'll take. If you have a museum piece that's been sitting in the basement 10 years, they don't want it. The machine has to be able to run modern software, but if your old clunker is no more than three or four years old, someone will want it. Virtually all of these organizations take Windows machines; some also take Macs. Obviously, running machines are preferred. If yours is broken, ask. It may still be wanted. Goodwill and Salvation Army take computers in just about any working order. If you can't find a charity, ask around your neighborhood.

2. Pass it on to a recycler. A recycler will take the machine off your hands, often for a small fee. The materials in the computer aren't worth a great deal. Hence, the fee, but the materials that can cause environmental damage can be recycled. Again, finding the recycler is the key. Electronics Recycling (www.electronicsrecycling.net) lists a ton of firms that do this work. The recyclers are listed by state. So you should be able to find someone nearby. Some charge fees; others do not.You can also recycle your machines through Dell Computer or HP. Both charge small fees. The National Safety Council also maintains a list of recyclers.

3. Trade it in.
If your machine isn't obsolete, you can trade it in. HP arranges trade-ins through a third party. You won't get rich this way; few things depreciate faster than computers, but it beats throwing the thing into the trash.

And a final reminder
If you leave personal information on your hard drive, your identity could be stolen. Just because you're giving it to charity, you can't assume that an honest person will get it.

Deleting stuff from your hard drive isn't enough. Deleted files often can be recovered. At the very least, you should format the hard drive. To do that, make a bootdisk at Bootdisk.com. Put it in the A: drive and boot the computer. When you get an A: prompt, type "format c:" (without the quotation marks). This will wipe out everything on the hard drive.

You're safest if you overwrite the disk. There are free programs that will make the disk unreadable. PC Inspector's (www.pcinspector.de) e-maxx meets U.S. military standards. Another good program is Eraser, free through Heidi Computers (www.heidi.ie).

If you have a Mac, try SuperScrubber (www.jiiva.com). It is about $30, and also meets military specs

This article was adapted from an article at http://www.microsoft.com/smallbusiness by Kim Komando.

October 1, 2008

Tech Top 5 Tips for Blackberry users

1. Turn on Backlighting: Press the power button once to turn on the backlighting for the keyboard and the screen.
2. Switch to Another Program: Hold the Alt key and press the Escape button. Continue to hold the Alt key and select a program. Release the Alt key to switch to that program.
3. To Insert the at sign (@) and periods in an Email field just press the Space key.
4. Download and install Google Maps if you haven’t already. Go to mobile.google.com for all their helpful applications.
5. Set your key pad to auto lock to prevent those awkward pocket dials to anyone and everyone in your address book. Find it here: Options, Security, General Settings and set the Lock Handheld Upon Holstering to “Yes.”

September 23, 2008

Social Networks and Small Business: Do they mix?

So many people ask us about the different social networks; which is the best? Which one is more business focused? Why bother? ….the list goes on and on. If you read anything related to technology today you hear something about Facebook and MySpace and/or the terms social networking and social media.

At the very base level these are all relationship based rolodex sites. Which translated means, you build a profile for yourself, your rolodex card, and then you connect with others on the site; effectively passing out your card. For business purposes unless you’re in the entertainment business, just don’t worry about MySpace. Facebook is a more upscale version of MySpace and therefore lends itself to being used by more people in the general workforce. However, as your workers’ age decreases, the likelihood of them using MySpace increases. At the top of the social networks from a business value standpoint is LinkedIn.

So let’s talk a little about the differences between Facebook and LinkedIn. There are several key differences in these sites and it’s important to understand them so that you can leverage them safely and effectively.

1. Publicity
a. Facebook is closed to the search engines like Google. So this means that out of the gate any information besides your name and city or region is not visible to anyone you have not accepted as a “friend” in Facebook. This is great for privacy, but not great for publicity until you have a large network of “friends” who you can then blast with messages.
b. If you have a profile on LinkedIn and someone Googles your name it is very likely that your LinkedIn page will appear in the first few results if not first. Many people now use this as their primary resume’ and often employers look for a candidates LinkedIn profile as a matter of qualification.

2. Value
a. Facebook has a lot of value for connecting you to your classmates (it was originally only for college students) and current friends. So if you don’t mind pumping your family and friends for business then Facebook can really deliver in terms of value, because most people’s “friends” on Facebook are the result of some other time put into the relationship.
b. LinkedIn is about a professional display of your work and work history. There are options to tell the world that you are interested in hearing about jobs, advice, business opportunities, etc, as well as spaces for recommendations from vendors, co-workers, or any other LinkedIn member.

3. Risk
a. Facebook presents the challenge of using typically personal relationships to further your business. Some feel that is presumptuous, or tacky, others don’t mind, but tread that path carefully.
b. Because of LinkedIn’s prominence in the search engines if you have a profile on the site you need to be sure it’s updated because people will find it. If you aren’t willing to keep it updated then don’t even sign up. Recruiters, vendors, business partners, employees will most likely look you up.
One of the best ways to summarize the difference between Facebook and LinkedIn is this:
Facebook is happy hour where you let your hair down a little and have some fun, but can talk business if it comes up. LinkedIn is a power lunch, focused on determining if you are valuable or qualified to help whoever may be looking at your profile.

September 17, 2008

Tech Top 5 Windows Mobile Tips….plus 5 bonus tips.

Tech Top 5 Windows Mobile Tips….plus 5 bonus tips.
1. Select Start> Settings> Personal tab>. Select 'Today', and then select the Items tab. Uncheck the items that you do not want to view on the today screen.

2. Go to Calendar> Settings. In display options, check 'display all day events' to enable display of all the appointments of the current day.

3. Go to Start> Settings> System and select the screen icon. Here select the text size tab and move the slider to the left to decrease the font size. This will enable you to view more stuff on your home screen.

4. If your Windows device has a QWERTY keyboard, some of the keys will have secondary symbols which can be activated by pressing 'Shift' and then the respective key. However, if the desired symbol does not appear with just the shift key, press the 'Fn' key instead.

5. To access the run command box similar to Windows XP, press the center button and simultaneously tap and hold the time display at the top right of the screen. When you release the stylus, a menu will popup with 'Run' option.

Bonus Tips
1. Don't confuse that box at the top right of the contacts screen as a customized by holding 'ALT' and then 'Find' option ... it's not, it is a 'Filter' and it's blazing fast even if you have over a thousand contacts in your list. It's limited to just the first and last name of your contact but it will pull up a company if an entry with that does not have anything in the name fields.
2. If you want to remove multiple contacts from your phone, you have to select and delete the contacts individually as multi selection does not work. Instead, sync your contacts with Outlook on your computer, then delete the entries in outlook and resync your PDA. Your contact list will be updated.
3. Go to Start> Settings> System> Screen> Cleartype and select the box that says enable clear type. Click 'Ok' and then restart your PDA to enable cleartype for smooth fonts.
4. To stop all running programs, go to Start> Settings> System, scroll down to memory and then go to running programs and then select 'Stop All.'
5. Do not use the 'Update Library' function in Windows Media Player on your Windows Mobile Device. This will add all sorts of audio files and sound effects to your media library from both your main device and storage card.

September 9, 2008

Network Security: 5 facts

1. Educate Users
While any network should have antivirus, antispyware and other basic security measures, taking the time to help users understand smart use habits can help prevent many issues. Software can be buggy and create problems but more often than not many problems with IT security arise directly from user actions. Downloaded files, personal email browsing on websites, indiscriminate clicking on pop-ups, or “Great Offers” are examples of common network security missteps.

2. Implement a Computer-Use Policy
A policy for acceptable use is critical, especially here in California. This Policy is a protection for both the employee and the company, but mostly for the company. It should contain statements about ownership of the data on company systems, personal use of computers, installation of unapproved software just name a few.

3. Don’t assume all users have identical access needs
In most small businesses, the honor system is typically in play when looking at who has access to what on the network. More often than not this again represents a huge risk to the company who has the responsibility by law to protect the private information of their customers and their employees . Your username and password are your key to the network, and if everyone has the master key (administrator privileges) you risk the stability of the entire network .

4. Don’t prevent people from doing their work.
The are 2 basic approaches to network security:
1. Lock it all down and only give access to the bare minimum.
2. Lock the obvious items down and assume the benefits of access for some users to resources outside of their direct responsibility.
For some employees, lack of access to files or resources represents a convenient opportunity to do less, but network security should never be configured so as to prevent users from being able to get their work done.

5. Accept that mistakes will be made.
Ultimately, even the best-educated users will eventually make a security mistake, so make sure your firewall, antivirus, and spyware filtering are as robust as you can make them.

September 1, 2008

The PDA Question

Ok, so even the average soccer mom is now equipped with a PDA from their chosen wireless phone provider, but what’s the best for the business owner who needs email, calendar, contacts, but not games, video messaging or a professional grade digital camera built in? This has become a great water cooler debate with predominantly 3 different sides. You have the Blackberry side, Windows Mobile, and most recently the Apple iPhone.

Blackberry from RIM is a stalwart industry favorite. Its robust, feature rich, and has great devices to choose from. They were a market leader and therefore have significant market share which helps with support, general product knowledge, and popularity. From a system side, to integrate well with an Exchange or Small Business Server, Blackberry’s require their own proprietary software. The costs are a bit higher for maintenance, device choices are limited to RIM’s designs, but the feature set is significant including remote management to help protect your company’s data that resides on the device down to even being able to track call logs from the devices themselves. We like the Curve and the 8800 series.

Windows Mobile is Microsoft’s answer to the Blackberry, with one significant difference. Microsoft doesn’t make any PDA’s. Windows Mobile devices are hardware from manufacturers like Motorola, Palm, and Samsung running the Windows Mobile Software. Being device agnostic allows the consumer a wider range of hardware with typically better pricing. Our favorite feature of the Windows Mobile devices is that they allow you to connect to your Outlook Mailbox without any extra software or hardware. The technology is called Active Sync and it’s built into Exchange Server versions 2003 and 2007 and SBS 2003. ActiveSync allows for full real-time synchronization with your email, contacts, and calendar in the office to your Windows Mobile PDA. We like the Motorola Q and the Samsung Blackjack II from this side of the PDA world.

With the 2nd generation iPhone just released the biggest news for corporate users is that the latest version of the software on the iPhone can use ActiveSync the same way that WindowsMobile devices do. This means full email, calendar, and contact sync with your Apple iphone. You’ll still have to cradle your iPhone to get music, videos, and applications there, but for the business data that we all seem to need in our pockets, the iPhone is now a legitimate option. The new iPhone includes GPS and 3G speeds so its now in the big leagues of corporate PDAs.

August 25, 2008

Quick Tips

Given that Word and Excel are probably the two top applications that are used by the widest group of people from business information specialists to students; getting tips and suggestions on how to use it better is always good.

Here are the 8 gems:

  1. Shrink document by one page
  2. Calculate in tables
  3. Merge to e-mail
  4. Compare two documents
  5. Document inspector
  6. Built-in translator
  7. Create fancy equations
  8. Use math autocorrect

The first few tips are right up my alley. That’s the kind of stuff that I think is really useful to most users.

Go read the article from PC Magazine for all the details and specifics though, I’m sure you’ll take something back to fill in your super-hero-Word-utility-belt.

August 15, 2008

Your password is weaker than you think!

Microsoft offers a online password checker that will tell you how strong your password is. We can never stress enough how important strong passwords are in a layered approach to information security. The other important thing is to have different passwords for different types of logins. You have your password for using your computer at work and quite frankly should be able to use that for any work-related password needs. From a personal standpoint however, the login password you use to read the WSJ online should be different than your online banking password.

We recommend 3 passwords for your personal online activities.

LOW SECURITY - one password for all non sensitive sites that don't store your address or any billing information.

MEDIUM SECURITY - one password for more secure things that include personal information like name, address, phone numbers

HIGH SECURITY - one password for anything that involves storing personal information with data like address, phone, bank account numbers, credit card numbers, insurance information, medical information.

With this plan you never have to remember more than 4 passwords. You should change the Medium and High security ones at minimum every 6 months. Your systems at work should be prompting you to change your password there on a regular basis as well.

ALWAYS make sure that your password at work is not the same as ANY of the above passwords. Your company may know or audit your password to ensure that it meets the company’s own security policies and procedures, especially when there is a regulatory compliance requirement.

August 14, 2008

Top 5 Tips for Technology Purchasing

1. Standardize on one brand of computer

Buying from just one manufacturer like Dell, greatly decreases the total cost of ownership by allowing for more streamlined support, less inter-office computer envy, higher levels of reliability.

2. Standardize on one or two models of network printer

If you have only one model of black and white and one model of color printers in your office you only need toner for that one model. Also from an IT perspective its easier to maintain and give access to.

3. Upgrade your computers every 3 years.

It may sound like a lot, but our experience shows that a 3 year refresh cycle on computers offers the best combination of performance and capability and reliability. The older the machine the more it costs to maintain.

4. Plan for 100%-150% growth in data storage needs.

Whenever a server purchase is made, be sure to account for at least 100%-150% growth in data storage needs. The average small business fills the hard drives of a server before that server is ready for retirement. With the 100%-150% guideline you should be able to make it through the 3 year life of the server. If your budget doesn’t allow for the purchase of all that disk space upfront then purchase a system with the ability to add more storage later without buying a whole new server.

5. Stay current on licensing

Software licensing usually costs as much as a server, but its usually neglected across the overall organization. Staying current with licensing as you grow your business will help keep you in legal compliance and help you absorb the costs at the appropriate time, not just when the Business Software Alliance calls to do an audit.

August 9, 2008

7 Outlook Shortcuts You’ll Fall In Love With

Learn to navigate your email with keyboard shortcuts. You’ll find it to be faster and quite easy. Assuming you are using Outlook 2003 or 2007 here are some of our favorite keyboard shortcuts:

Ctrl-Shift-M: Start a new message

Ctrl-Shift-A: Create an appointment

Ctrl-Shift-C: Create a contact

Ctrl-Shift-I: Switch to Inbox

Alt-S: Send Message

F11 Find a Contact

ESC Closes and open Email

August 1, 2008

Does Size Really Matter?

Well it does when it comes to monitors. The Wall Street Journal reports on a recent study that asked whether more screen real estate gave workers the ability to do things faster and better. Workers were given either an 18-inch or 24-inch monitor, and the researchers found that:

People using the 24-inch screen completed the tasks 52% faster than people who used the 18-inch monitor; people who used the two 20-inch monitors were 44% faster than those with the 18-inch ones. There is an upper limit, however: Productivity dropped off again when people used a 26-inch screen.

Interesting findings (albeit funded by a monitor manufacturer), but I have to ask our space-savvy readers: How would you use extra screen space to make your desktop more effective, if you had the chance? What can you get done with a bigger monitor than with, say, a multi-desktop app like OS X Leopard's Spaces (or its Windows and Linux equivalents)? Tell us what you think, and share your own story of making the most of what you've got, whether it's laptop-sized or home theater proportions.